Shipping Policy

Effective Date: 1 June 2023

Thank you for choosing to shop at www.thebathessence.com. We are committed to providing you with a seamless shopping experience and delivering your products in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of your purchases from our website.

  1. Processing Time:

    • Upon receiving your order, we will require a certain amount of time to process and prepare it for shipment. This processing time typically ranges from 1 to 3 business days. Please note that processing time may be extended during peak seasons or due to unforeseen circumstances.

  2. Shipping Destinations:

    • We currently offer shipping to addresses within India. If your shipping address falls outside of these areas, we apologize for any inconvenience caused, as we are unable to fulfill your order at this time.

  3. Shipping Costs:

    • Shipping costs are determined based on various factors, including the weight and dimensions of the package, the shipping method chosen, and the destination of the shipment. Currently, we are charging ₹59 for all orders which are below ₹598. We are providing free delivery for orders which are above ₹599. 

  4. Estimated Delivery Time:

    • The estimated delivery time refers to the time it takes for your package to reach its destination after it has been shipped from our facility. The delivery time may vary depending on factors such as the shipping method selected, the destination, and any potential customs clearance processes. Please note that estimated delivery times are provided by the shipping carrier and are not guaranteed.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also access your order status and tracking information by logging into your account on our website.

  6. Customs and Import Duties:

    • Currently we are not serving international orders.

  7. Lost or Damaged Packages:

    • While we take every precaution to ensure the safe and secure delivery of your packages, we cannot be held responsible for any lost, stolen, or damaged items during transit. In the unfortunate event that your package is lost or damaged, please contact our customer support team, and we will assist you in resolving the issue.

  8. Address Accuracy:

    • It is the customer's responsibility to provide accurate and complete shipping information during the checkout process. Please ensure that the shipping address, including the apartment number, suite number, or any other necessary details, is entered correctly. We cannot be held liable for any delays or additional charges resulting from incorrect or incomplete addresses provided by the customer.

  9. Order Modifications and Cancellations:

    • Once an order has been placed, modifications or cancellations can't be done.

  10. Returns and Exchanges:

    • For information on returns and exchanges, please refer to our Return Policy.

  11. Contact Information:

    • If you have any questions, concerns, or inquiries regarding our Shipping Policy, please contact our customer support team at info@thebathessence.com.

We reserve the right to modify or update this Shipping Policy at any time without prior notice. It is recommended to review this policy periodically to stay informed of any changes.

Thank you for choosing thebathessence.com. We appreciate your business and look forward to serving you with excellence in all your shipping needs.