FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping options and delivery times?
We offer standard shipping options for domestic orders. Delivery times vary depending on your location, but typically range from 3 to 7 business days for domestic orders.
Do you offer free shipping?
Yes, we offer free standard shipping on orders above ₹799. Please check our website for current promotions and minimum order requirements for free shipping.
What should I do if my order arrives damaged or defective?
We take great care in packaging our products to ensure they arrive in perfect condition. However, if your order arrives damaged or defective, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue and provide a replacement or refund as necessary.
What is your return policy?
We prioritize the quality and integrity of our products, ensuring they meet the highest standards of excellence. Due to the nature of our skincare products and for the safety and well-being of our customers, we cannot accept returns once the product has been opened or used. This policy helps us maintain the freshness and effectiveness of our products and ensures that every customer receives a brand-new, untouched item.
Orders
Below are some of are common questions about orders
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can track your package from here.
What should I do if I receive the wrong item or my order is incomplete?
If you receive the wrong item or your order is incomplete, please contact our customer service team immediately with your order number and details of the issue. We will work quickly to rectify the situation and ensure you receive the correct items as soon as possible.
Do you offer gift wrapping or special packaging for orders?
Yes, we offer gift wrapping and special packaging options for orders upon request. Simply add a note during the checkout process indicating that your order is a gift and any specific instructions for packaging. Additional charges may apply for gift wrapping services.
Can I make changes to my order after it has been placed?
Unfortunately, we are unable to make changes to orders once they have been placed. This includes changing items, quantities, shipping addresses, or payment methods. We recommend double-checking your order details carefully before completing your purchase to ensure accuracy.
Products
Below are some common questions about our products
Are your products cruelty-free?
Yes, all of our products are cruelty-free. We are committed to providing ethically sourced and produced skincare products that are not tested on animals.
Do your products contain any artificial fragrances or colors?
No, our products are formulated with natural ingredients and do not contain any artificial fragrances or colors. We believe in the power of nature to nourish and rejuvenate the skin, so you can feel confident knowing that our products are free from synthetic additives.
Are your products suitable for sensitive skin?
Many of our products are formulated with gentle, soothing ingredients that are suitable for sensitive skin. However, we recommend performing a patch test before using any new product, especially if you have known allergies or sensitivities.